Can I get a refund on personal care items?
No—since lotions, body butters, scrubs, shower steamers, and similar products are applied to the skin, we cannot accept returns or issue refunds. This keeps our products safe and hygienic for everyone.

What if I don’t like the scent or feel of a product?
Scent and texture are very personal preferences. Refunds cannot be issued just because a product isn’t your favorite. Please review product descriptions and ingredients carefully before purchasing.

What if my order arrives damaged or incorrect?
We’ve got you covered! Contact us within 7 days of delivery at support@blackbeargrove.com. Depending on the situation, we can send a replacement, issue store credit, or provide a refund.

I have a different issue—can I still reach out?
Absolutely! We want you to be happy with your order. Any concerns outside the above can be emailed to support@blackbeargrove.com, and we’ll do our best to make it right.

Refund Policy

Black Bear Grove 856 Hidden View Loop Marion, NC 28752