Refund Policy

At Black Bear Grove, we take great care in crafting our products and strive to represent each item as accurately as possible. Please read the following policy before making a purchase:

  1. No Refunds on Personal Care Items
    Due to the nature of personal care products, we cannot accept returns or issue refunds on items that are applied to the skin, such as lotions, body butters, shower steamers, scrubs, or similar products. This policy ensures the safety and integrity of our products.

  2. Scent & Preference
    While we do our best to provide detailed descriptions and ingredient lists for each product, scent and personal preference are subjective. Refunds cannot be issued simply because you do not like the scent or how the product feels. We encourage all customers to carefully review product descriptions and ingredients before purchasing.

  3. Damaged or Incorrect Orders
    Your satisfaction matters to us. If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery so we can make it right. Depending on the situation, we may offer a replacement, store credit, or refund.

  4. Questions or Concerns
    If you experience an issue outside of the conditions listed above, please reach out to us at support@blackbeargrove.com. We are always happy to work with you to ensure a positive experience.

Returns & Exchanges – Quick FAQ

Can I get a refund on personal care items?
No—since lotions, body butters, scrubs, shower steamers, and similar products are applied to the skin, we cannot accept returns or issue refunds. This keeps our products safe and hygienic for everyone.

What if I don’t like the scent or feel of a product?
Scent and texture are very personal preferences. Refunds cannot be issued just because a product isn’t your favorite. Please review product descriptions and ingredients carefully before purchasing.

What if my order arrives damaged or incorrect?
We’ve got you covered! Contact us within 7 days of delivery at support@blackbeargrove.com. Depending on the situation, we can send a replacement, issue store credit, or provide a refund.

I have a different issue—can I still reach out?
Absolutely! We want you to be happy with your order. Any concerns outside the above can be emailed to support@blackbeargrove.com, and we’ll do our best to make it right.